Virtual Frontdesk Executive

Job Responsibilities

• ✨ KEY RESPONSIBILITIES:
• • Welcome and assist guests through live video KIOSKs, phone systems, and digital messaging platforms.
• • Manage digital check-ins and check-outs, room keys, and guest verification.
• • Handle reservations, room allocations, and booking updates through the property management system.
• • Assist guests with queries related to hotel policies, facilities, pricing, and local recommendations.
• • Coordinate with housekeeping and maintenance teams to ensure quick resolution of guest requests.
• • Handle guest concerns and minor system issues professionally and efficiently.
• ✅ WHAT WE’RE LOOKING FOR:
• • Excellent written and spoken English communication skills.
• • Friendly, confident, and camera-ready personality.
• • Comfortable working in rotational shifts, including evenings, weekends, and holidays.
• • Good computer skills and ability to work with multiple digital systems.
• • Experience in hospitality, customer service, retail, or call centres is preferred.
• • Familiarity with hotel PMS tools will be an added advantage.
• • Strong problem-solving and interpersonal skills.

Benefits

5 Days working , Paid Sick time, Paid leaves, provident Fund, Health Insurance