Front Office Associate

Requirements

We are hiring a Front Office Associate with 2-3 years of experience in IDS software & Male Candidates Preferred

Job Responsibilities

• We are looking for a friendly and efficient Front Office Associate to join our hotel team. The successful candidate will be the first point of contact for our guests and will play a key role in providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, answer inquiries, and ensure a smooth and welcoming experience for all guests.
• Key Responsibilities:
• * Greet and assist guests in a professional and courteous manner
• * Handle check-in and check-out processes efficiently
• * Manage reservations and cancellations using the hotel management software
• * Address guest inquiries, requests, and complaints promptly and effectively
• * Maintain accurate guest records and billing information
• * Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• * Promote hotel services and amenities to guests
• * Ensure the front desk area is tidy and organized at all times
• * Follow hotel policies and procedures to ensure safety and security

Qualifications

Hotel Management Diploma

Benefits

On duty Meal, PF & ESIC, Accommodation